
Romain
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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How to get in touch with us?
Check this out!
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Why Do I Have to Pay Shipping Costs?
We send many orders with free delivery. However, delivery costs still apply sometimes, even for orders above the minimum threshold for free delivery. We show the cost of delivery in the order form...
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Wrong items in my order
If you happen to receive an item in your order that you did not request or if it is an unsuitable substitute, we want to assure you that we will take the necessary steps to ensure your satisfacti...
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Missing item in my order
Whenever something is missing in your order we will credit you back the item's price.
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have set up your Help Center to accommodate multiple languages, you are able to publish content in all of the languages that you support. This capability is essential for providing a seaml...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comforta...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...