Why Do I Have to Pay Shipping Costs?

We send many orders with free delivery. However, delivery costs still apply sometimes, even for orders above the minimum threshold for free delivery.

We show the cost of delivery in the order form and order confirmation.

You Haven't Selected "FREE Standard Delivery" or "FREE Standard Pickup"

Select FREE Standard Delivery for orders being delivered to home or business addresses. For orders being delivered to Pickup Locations, select FREE Standard Pickup.

If you placed an order but it hasn't entered the dispatch process, you can change the delivery method as follows:

1. In Your Orders, select Change delivery option beside the order that you want to change.
2. Select Free Delivery or Free Standard Pickup and select Confirm.

 

You Ordered Through our Marketplace

When you order from our Marketplace, Marketplace sellers manage the order processing and delivery of the goods. Therefore, the delivery costs differ from the delivery costs for orders fulfilled by us. You can find the respective delivery costs in the offer overview in the seller details and during the ordering process. Unless otherwise stated, the delivery costs for orders at our Marketplace apply to each item. 

You Entered an International Delivery Address

We charge delivery rates on most international deliveries. Free international delivery only applies to eligible orders to the Republic of Ireland worth 25€ (including local VAT) or more.

You Ordered a Product that's not Eligible for Free Shipping

We can't deliver some products for free, owing to their nature and the effort involved. Therefore, we exclude such products from free delivery.