Wrong items in my order

If you happen to receive an item in your order that you did not request or if it is an unsuitable substitute, we want to assure you that we will take the necessary steps to ensure your satisfaction. Our main objective is to make sure that you receive the correct and suitable items that meet your expectations. In the event of an error or a substitute that does not meet your needs, we sincerely apologize for any inconvenience caused and we are committed to rectifying the situation promptly. Our dedicated customer service team is available to assist you in resolving any issues with your order. Please don't hesitate to reach out to us and provide us with the necessary details about the item that was not ordered or the unsuitable substitute. Once we receive the information, we will thoroughly investigate the matter and take appropriate action to resolve it to your satisfaction. In cases where an item was not ordered, we will arrange for its return at no additional cost to you. Upon receiving the item back, we will either refund the amount or replace it with the correct item, depending on your preference. If a substitute item was provided and it does not meet your needs, we are more than willing to work with you to find a suitable solution. This may involve providing a refund, arranging for a return, or offering an alternative item that better matches your requirements. Our ultimate goal is to ensure that you are completely satisfied with your order. We highly value your satisfaction as our customer and we strive to ensure that every order meets your expectations. If you encounter any issues with your order, please do not hesitate to contact us. We are here to assist you and make things right.